I. Introduction

Welcome to New2Work, a leading online platform dedicated to connecting talented candidates with reputable employers, facilitating job searches, applications, and the enhancement of career opportunities through a variety of services, including job postings, resume submissions, and access to premium content and features designed to aid both job seekers and employers in the recruitment process.

1. Purpose of the Terms and Conditions

These Terms and Conditions (“Terms”) are designed to govern your access to and use of New2Work’s services, websites, mobile applications, and tools (collectively, the “Platform”). The Terms serve as a legal agreement between you, whether personally or on behalf of an entity (“you”) and New2Work, thereby setting forth the rights and responsibilities of all users regarding the use of the Platform. The purpose of these Terms is to ensure a transparent understanding of what you can expect from New2Work and what New2Work expects from you.

2. Acceptance of Terms by Using the Platform

By accessing or using the Platform in any manner, including, but not limited to, visiting or browsing the Platform, contributing content or other materials to the Platform, or downloading any applications made available by New2Work, you agree to be bound by these Terms. This agreement is binding from the moment you access the Platform, and extends to all users, visitors, users, and others who access or use the Platform.

Please read these Terms carefully before accessing or using our Platform. By accessing or using any part of the Platform, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Platform or use any services. If these Terms are considered an offer by New2Work, acceptance is expressly limited to these Terms.

The Platform is not intended for individuals under the age of 18. By using the Platform, you represent and warrant that you are at least 18 years of age or using the Platform under the supervision of a parent or guardian who agrees to be bound by these Terms.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms, you also agree to the terms of our Privacy Policy, which is expressly incorporated herein. Before using the Platform, please carefully review our Privacy Policy. All personal information provided to us as a result of your use of the Platform will be handled in accordance with our Privacy Policy.

II. User Accounts

1. Requirements for Creating and Maintaining an Account

To fully engage with the services and features offered by New2Work, users are required to create and maintain an account. The following requirements must be met to establish and keep an active account on the platform:

  • Eligibility: You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, to create an account. By creating an account, you represent and warrant that you meet this age requirement and that you can form legally binding contracts under applicable law.

  • Account Registration: To register for an account, you must provide accurate, current, and complete information during the registration process. This includes your full legal name, a valid email address, and any other information requested in the signup process.

  • Account Security: You are responsible for safeguarding the password that you use to access the Platform and for any activities or actions under your password. You agree not to disclose your password to any third party. New2Work cannot and will not be liable for any loss or damage arising from your failure to comply with the above security obligations. You must notify New2Work immediately upon becoming aware of any breach of security or unauthorized use of your account.

  • Account Updates: You agree to update your account information to keep it accurate, current, and complete. You acknowledge that New2Work may terminate your account or suspend your access to the Platform if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

2. User Responsibilities for Account Activity

As a registered user of New2Work, you are responsible for all activities that occur under your account, whether or not you have authorized such activities or actions. Responsibilities include:

  • Content Management: You are responsible for all content that you upload, post, email, transmit, or otherwise make available via the Platform. This includes data, text, software, music, sound, photographs, graphics, video, messages, or other materials.

  • Lawful Use: You agree to use the Platform only for lawful purposes and in compliance with these Terms. You will not use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use and enjoyment of the Platform.

3. Account Termination Procedures

New2Work reserves the right to terminate or suspend your account and access to the Platform at any time, with or without cause, with or without notice, effective immediately. Reasons for termination may include, but are not limited to, breaches or violations of the Terms or other incorporated agreements or guidelines, requests by law enforcement or other government agencies, discontinuance or material modification of the Platform, unexpected technical or security issues or problems, and extended periods of inactivity.

  • User-Initiated Termination: You may terminate your account at any time by following the account deletion process available within your account settings or by contacting New2Work customer support. Upon termination, your account will be deactivated, and you will no longer have access to your account or any files or content contained within your account.

  • Consequences of Termination: Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on the Platform immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Platform.

  • Survival: All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

III. Services Offered

1. Description of Services Provided by New2Work

New2Work is a comprehensive job platform designed to bridge the gap between job seekers and employers, facilitating a smoother recruitment process and career development journey. Our platform offers a wide array of services tailored to meet the needs of both candidates looking for their next career opportunity and employers seeking to attract top talent. These services include:

  • Job Listings: Employers can post job vacancies, detailing the roles, responsibilities, and qualifications required for the positions. Job seekers can browse through these listings to find suitable job opportunities.

  • Resume/CV Submission: Candidates can create profiles and submit their resumes/CVs on the platform, making them accessible to potential employers.

  • Job Application: Job seekers can apply for open positions directly through the platform, streamlining the application process.

  • Company Profiles: Employers can create profiles to showcase their company culture, values, and open positions, enhancing their visibility to potential candidates.

  • Matching Algorithm: Our platform uses an advanced algorithm to match candidates with job listings based on their skills, experience, and preferences, helping users find the most relevant opportunities.

  • Communication Tools: New2Work provides messaging features that allow employers and candidates to communicate directly, facilitating easier coordination and interaction.

2. Distinction Between Free and Premium Services

New2Work is committed to providing accessible career opportunities and recruitment solutions. To this end, we offer both free and premium services:

  • Free Services:

    • For Candidates: Job search, resume/CV submission, job application, and access to basic career resources.
    • For Employers: Job posting, candidate search, and company profile creation.

  • Premium Services: Premium services are designed to offer enhanced features and capabilities beyond what is available through our free services, requiring a subscription fee.

3. Specifics on Premium Features Available to Employers and Candidates

  • For Candidates:

    • CV/Resume Rewriting Services: Professional assistance to optimize CVs/resumes, making them more attractive to potential employers.
    • Featured Candidate Profile: Increases visibility to employers by highlighting the candidate’s profile in search results.
    • Personalized Job Alerts: Custom alerts for new job postings that match the candidate’s profile and preferences.
    • Career Coaching: Access to professional career advice, including interview preparation and career planning.

  • For Employers:

    • Featured Job Listings: Enhanced visibility for job postings, ensuring they appear prominently in job search results and attract more candidates.
    • Advanced Candidate Search Tools: More refined search capabilities to filter candidates based on specific criteria, such as skills, experience, and education.
    • Candidate Screening Services: Pre-screening of candidates based on customized criteria to ensure a better match for the job.
    • Social Media Multiposting: Ability to share job listings across multiple social media platforms directly from New2Work, expanding the reach to potential candidates.

These premium features are designed to provide a competitive edge to both job seekers and employers, facilitating a more efficient and effective recruitment process. Subscriptions to premium services can be customized based on user needs, with flexible pricing plans available to accommodate different budgets and requirements.

 

IV. Payment, Subscriptions, and Billing

1. Accepted Payment Methods

New2Work is committed to providing a seamless and secure payment experience. To this end, we accept a variety of payment methods to accommodate the preferences of our users. Accepted payment methods include:

  • Credit Cards: Visa, MasterCard, and American Express are accepted for all transactions on our platform.
  • PayPal: Users can pay for their subscriptions and services using PayPal, a widely used digital payment service for secure online transactions.
  • Stripe: Stripe is another secure payment gateway that we utilize, allowing for credit card payments and processing with advanced security measures.

2. Detailed Subscription Plan Options, Billing Cycles, and Payment Processing

New2Work offers several subscription plans designed to meet the varied needs of our users, both candidates and employers. Each plan includes a specific set of features and services:

  • Subscription Plans: We offer tiered subscription plans, including but not limited to Basic, Premium, and Enterprise levels. Each level offers an increasing number of features and services.
  • Billing Cycles: Subscriptions can be billed on a monthly or annual basis, depending on the preference of the user. Pricing details and the specific benefits included in each subscription level are clearly outlined on our platform.
  • Payment Processing: Upon selecting a subscription plan, users will enter their payment details, which are processed securely through our payment gateways. Users will receive a confirmation email upon successful transaction and subscription activation.

3. Auto-Renewal Terms and How to Manage or Cancel Subscriptions

  • Auto-Renewal: To ensure uninterrupted service, our subscriptions automatically renew at the end of each billing cycle.
  • Managing Subscriptions: Users can manage their subscriptions, including upgrading or downgrading service levels, through their account settings on the New2Work platform.
  • Cancellation: Subscriptions can be canceled at any time. To avoid being charged for the next billing cycle, users must cancel their subscription at least one month before the renewal date. Cancellations can be processed through the user’s account settings or by contacting our customer support.

4. No-Refund Policy for Extensively Used Subscriptions and Requirement to Cancel One Month Ahead of Renewal

  • No-Refund Policy: New2Work operates a no-refund policy for subscriptions that have been extensively used. We believe our users understand and acknowledge this policy upon subscribing, ensuring fairness and clarity.
  • Cancellation Requirement: As stated, to avoid automatic renewal charges, users are required to cancel their subscription at least one month before their renewal date.

5. Procedure for Handling Failed Payments

  • Notification: In the event of a failed payment, users will be notified immediately via email with details of the payment issue and steps to resolve it.
  • Grace Period: A grace period may be provided, during which the subscription and its benefits will remain active to allow users to update their payment information.
  • Subscription Suspension: If the payment issue is not resolved within the grace period, the subscription may be temporarily suspended until successful payment is made.
  • Payment Update: Users can update their payment information through their account settings on the New2Work platform. Our customer support team is also available to assist with any payment issues or concerns.

New2Work is dedicated to ensuring a transparent and user-friendly experience with our payment, subscription, and billing processes, aligning with our commitment to providing value and quality service to our users.

 
 

V. User Content and Conduct

New2Work is a professional platform designed to facilitate meaningful connections between job seekers and employers. To maintain the integrity of our community and services, we have established guidelines and policies regarding user content and conduct on the platform.

1. Guidelines on the Content Posted by Users

  • CVs, Job Postings, Messages: All content uploaded or shared by users, including CVs/resumes, job postings, and messages, must be accurate, professional, and relevant to the job search or recruitment process. Content should be free from false information, discriminatory language, and personal contact details not related to professional references.
  • Content Ownership and Responsibility: Users are responsible for the content they post on New2Work and must have the necessary rights or permissions to share this content. Users should ensure that their content does not infringe upon the intellectual property rights, privacy rights, or other legal rights of any party.
  • Quality and Relevance: Content should contribute positively to the user experience, offering clear, constructive information aimed at supporting career development or recruitment goals. Spam, irrelevant posts, or content that detracts from the professional nature of the platform is prohibited.

2. Intellectual Property Rights Concerning User Content

  • User Content Ownership: Users retain ownership of the intellectual property rights in the content they post on New2Work, including CVs, job descriptions, and messages.
  • License to New2Work: By posting content on the platform, users grant New2Work a non-exclusive, worldwide, royalty-free license to use, display, reproduce, modify, and distribute the content in connection with the platform’s services. This license allows New2Work to facilitate the intended functionality of the platform, such as showcasing job postings or enabling candidate searches.
  • Respect for Intellectual Property: Users must respect the intellectual property rights of others. The posting of content that infringes upon the copyright, trademark, patent, trade secret, or other intellectual property rights of any person or entity is strictly prohibited.

3. Prohibited Activities and Content on the Platform

To ensure a safe and productive environment for all users, New2Work prohibits certain activities and content, including but not limited to:

  • Illegal Activities: Engaging in illegal activities or promoting illegal actions through posted content is strictly forbidden.
  • Harassment and Discrimination: Content that harasses, bullies, or discriminates against individuals or groups based on race, gender, religion, nationality, disability, sexual orientation, or age is not allowed.
  • Inappropriate Content: Posting content that is defamatory, obscene, pornographic, violent, or otherwise objectionable or offensive in nature is prohibited.
  • Spam and Malicious Content: Distributing spam, unsolicited promotions, advertisements, or solicitations, as well as content containing malware, viruses, or anything that may compromise the security or functionality of the platform, is not permitted.
  • Misrepresentation: Impersonating another person or entity, misrepresenting your affiliation with a person or entity, or posting content intended to deceive or mislead other users is unacceptable.

New2Work reserves the right to review, remove, or disable access to any content that violates these guidelines or the overall Terms of Service. Additionally, New2Work may take appropriate action against users who engage in prohibited activities, including temporary or permanent suspension of account access. Users are encouraged to report content or behavior that violates our policies to help maintain the quality and safety of our platform.

 
 

VI. Privacy and Data Protection

New2Work is committed to protecting the privacy and security of our users’ data. Our policies regarding data collection, use, and sharing are designed to comply with the General Data Protection Regulation (GDPR) and other relevant privacy laws. Below is a detailed overview of our privacy and data protection practices.

1. Data Collection, Use, and Sharing Policies

  • Data Collection: New2Work collects personal data that users provide directly when they register for an account, create a profile, post job listings, apply for jobs, or communicate with other users. This data may include but is not limited to names, email addresses, professional histories, educational backgrounds, and skills. Additionally, we automatically collect data about how users interact with our platform, such as IP addresses, browser types, and usage details through cookies and other tracking technologies.

  • Use of Data: The personal data collected is used to operate, maintain, and provide the features and services of the New2Work platform. This includes using the data to personalize user experiences, facilitate job applications, enable employer-candidate communication, improve platform functionality, and for analytical purposes. We may also use the data to communicate with users regarding platform updates, job postings, and promotional offers, subject to user consent where required.

  • Data Sharing: New2Work shares user data with third parties only in the ways that are described in our privacy policy. This may include sharing with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. We also share data when necessary to comply with legal obligations, respond to legal requests, enforce our policies, and protect our rights, property, or safety, as well as the rights and safety of others. User data may be shared with employers or candidates in the context of job applications and recruitment processes. We do not sell user personal data to third parties.

2. User Rights Under GDPR

Under the GDPR, users in the European Union have certain rights regarding their personal data. These rights include:

  • Right of Access: Users have the right to access their personal data and obtain a copy of the personal data that New2Work holds about them.
  • Right to Rectification: Users have the right to request the correction of their personal data if it is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): Users can request the deletion or removal of personal data when there is no compelling reason for its continued processing.
  • Right to Restrict Processing: Users have the right to block or suppress the processing of their personal data under certain circumstances.
  • Right to Data Portability: Users have the right to receive a copy of their personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
  • Right to Object: Users have the right to object to the processing of their personal data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, users should contact New2Work directly. We will respond to requests in accordance with GDPR requirements.

3. Cookie Policy

  • New2Work uses cookies and similar tracking technologies to enhance user experiences, analyze platform usage, and personalize content and advertising. Cookies are small data files stored on your device that help us improve our platform and your experience on it.
  • Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our platform, but your ability to use some features or areas may be limited.
  • We provide detailed information about the cookies we use and the purposes for which we use them in our Cookie Policy, which is accessible on our platform.

New2Work’s commitment to privacy and data protection ensures that our users’ personal information is treated with the utmost care and security. We continuously monitor our practices to comply with legal standards and best practices in data protection.

VII. Intellectual Property Rights

1. Ownership of the Platform’s Content and Trademarks

New2Work is the owner or the licensee of all intellectual property rights in and to the content of the New2Work platform, including but not limited to the website design, text, graphics, software, photos, videos, music, sound, and any other materials published or otherwise made available on the platform (collectively, “Content”). The Content is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These rights are reserved.

The trademarks, service marks, logos, and branding (collectively, “Trademarks”) used and displayed on the platform are registered or unregistered Trademarks of New2Work and its licensors and may not be used without the prior written permission of New2Work. All other names, logos, product and service names, designs, and slogans on this platform are the trademarks of their respective owners.

Nothing in these Terms grants you ownership of any Content or Trademarks on the platform. Unauthorized use of the Content or Trademarks, including reproduction, modification, distribution, transmission, republication, display, or performance, without the prior written permission of New2Work, is strictly prohibited.

2. User License to Access and Use New2Work Content

Subject to your compliance with these Terms, New2Work grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the New2Work platform and its Content for your personal, non-commercial use or for your commercial use if engaging the platform for purposes related to your job search or talent recruitment activities.

This license does not include any resale or commercial use of the platform or its Content; any collection and use of any job listings, descriptions, or prices; any derivative use of the platform or its Content; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

The platform and its Content are intended solely for users who are 18 years of age or older. Any access to or use of the platform or its Content by anyone under 18 is unauthorized, unlicensed, and in violation of these Terms.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. New2Work’s status (and that of any identified contributors) as the authors of Content on our platform must always be acknowledged.

If you print off, copy, or download any part of our platform in breach of these Terms, your right to use the platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You must not use any part of the Content on our platform for commercial purposes without obtaining a license to do so from us or our licensors.

The license granted to you does not include, and specifically excludes, any rights to resell or make any commercial use of the platform or the Content; any collection and use of any product listings, descriptions, or prices; any derivative use of the platform or the Content; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

VIII. Disclaimers and Limitations of Liability

1. Disclaimer of Warranties for the Platform’s Use

New2Work provides the platform, including all tools, services, information, and content, on an “as is” and “as available” basis without any warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, New2Work disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

New2Work does not warrant that the platform or any of its services, including user content, information, or transactions facilitated by the platform, will be uninterrupted, error-free, or completely secure. New2Work makes no warranties regarding the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, links, or communications provided on or through the use of the platform.

By using the platform, you acknowledge that any reliance on any such content, advice, statement, or information shall be at your sole risk. New2Work does not endorse or warrant the accuracy or reliability of any advice, opinion, statement, or other information displayed, uploaded, or distributed through the platform by any user, information provider, or any other person or entity.

2. Limitations on the Platform’s Liability Regarding User Interactions and Transactions

To the maximum extent permitted by applicable law, New2Work, its affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in any way related to the use of, or the inability to use, the platform.

New2Work’s liability shall be limited to the fullest extent permitted by law in jurisdictions that do not allow the exclusion or limitation of certain types of liability. In such jurisdictions, New2Work’s liability is limited to the greatest extent permitted by law.

This limitation of liability applies to, but is not limited to, the transmission of any disabling device or viruses which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, bodily injury, property damage, operator errors, strikes or other labor problems, or any force majeure. New2Work cannot and does not guarantee continuous, uninterrupted, or secure access to the platform.

New2Work will not be liable for any actions or transactions between users, nor does it have control over the quality, safety, or legality of items advertised, the truth or accuracy of listings, the ability of employers to offer job opportunities to candidates, or the ability of candidates to fill job openings. New2Work makes no representations about any jobs, resumes, or content on the platform.

Your use of the platform is solely at your own risk. If you are dissatisfied with the platform, its content, or any of the terms, conditions, and policies, your sole legal remedy is to discontinue using the platform.

IX. Dispute Resolution

1. Procedures for Resolving Disputes

At New2Work, we aim to provide a transparent, fair, and efficient mechanism for resolving disputes that may arise between users of the platform or between users and New2Work. The following outlines our comprehensive approach to dispute resolution:

  1. Initial Dispute Resolution: We strongly encourage users to attempt to resolve any disputes directly with the other party before pursuing formal resolution methods. This involves communicating clearly and in good faith to find a mutually satisfactory solution.

  2. Contacting New2Work: If direct resolution is not possible or if the dispute involves a potential violation of our Terms of Service, users should contact New2Work’s customer support team. Users can report disputes by providing a detailed description of the issue, including any relevant communications, documentation, or evidence that may assist in resolving the dispute. New2Work will review the submitted materials and may mediate to facilitate a resolution.

  3. Formal Dispute Resolution:

    • Mediation: If the dispute cannot be resolved through direct negotiation or New2Work’s intervention, the parties may agree to mediation, wherein a neutral third party will assist them in reaching a voluntary agreement. Mediation expenses, unless otherwise agreed upon, will be shared equally between the parties.
    • Arbitration: For disputes that are not resolved through mediation, arbitration may be considered as a final, binding resolution. The arbitration will be conducted by a neutral arbitrator in accordance with the rules of an agreed-upon arbitration institution. The decision of the arbitrator will be considered final and binding on both parties. Each party will be responsible for its own costs related to the arbitration, and the parties will share equally the arbitrators’ fees and any administration fees.

2. Governing Law and Jurisdiction

  • Governing Law: These Terms of Service and any dispute arising out of or related to it will be governed by the laws of the jurisdiction in which New2Work is registered, without regard to its conflict of law provisions.
  • Jurisdiction: Except as otherwise agreed by the parties or as described in the arbitration option above, you agree to submit to the jurisdiction of the courts located within the jurisdiction where New2Work is registered, for the resolution of all disputes arising out of or related to the use of the platform and services provided by New2Work.

3. Waiver of Class Action: Users agree to resolve any disputes on an individual basis, and they waive any right to participate in class actions, class arbitrations, or representative actions or arbitrations.

4. Changes to Dispute Resolution Policy: New2Work reserves the right to modify these dispute resolution procedures at any time in accordance with the terms set forth in the “Changes to Terms” section of this agreement.

This dispute resolution section will survive the termination of any or all of your transactions with New2Work.

X. Changes to Terms and Conditions

 
 

New2Work reserves the right, at our sole discretion, to update, change, modify, add, or remove portions of these Terms and Conditions at any time to reflect changes in our services, practices, legal or regulatory reasons, or other factors. This section outlines the process we follow for making such changes and how we communicate them to our users.

1. Process for Updating or Modifying the Terms and Conditions

  1. Review and Update: Periodically, New2Work’s legal and compliance teams review the Terms and Conditions to ensure they accurately reflect current practices, comply with new laws and regulations, and continue to protect the interests of both New2Work and our users. When a need for modification is identified, the relevant sections of the Terms and Conditions are updated or modified accordingly.

  2. Approval: Any proposed changes to the Terms and Conditions undergo a thorough review process, involving multiple departments within New2Work to ensure accuracy, clarity, and fairness. Changes are approved by the necessary internal stakeholders, including legal, compliance, and executive leadership teams.

  3. Implementation: Once changes are approved, they are officially incorporated into the Terms and Conditions. The updated Terms and Conditions replace any previous versions and become effective immediately upon publication unless otherwise stated.

2. Notification Method for Changes to Users

  1. Advance Notice: New2Work is committed to transparency and fairness. Whenever possible, we provide users with advance notice of changes to the Terms and Conditions. This notice period allows users to review the changes before they become effective.

  2. Notification Channels:

    • Email: New2Work sends an email notification to the email address associated with the user’s account. This email includes a summary of the key changes and a link to the full updated Terms and Conditions.
    • Platform Notifications: Upon logging in to the platform, users may receive a pop-up notification or a banner message informing them of the changes to the Terms and Conditions, with a link to the updated document.
    • Blog or News Section: For significant updates, New2Work may also post a detailed explanation of the changes in the blog or news section of our platform, providing users with context and reasoning behind the modifications.

  3. Review and Acceptance: Depending on the nature and significance of the changes, New2Work may require users to actively accept the new Terms and Conditions before continuing to use the platform. In cases where explicit acceptance is not required, continued use of the platform after the changes have taken effect will constitute acceptance of the new Terms.

New2Work encourages users to regularly review the Terms and Conditions, along with any notifications of changes. Understanding and agreeing to the Terms and Conditions is essential for using the New2Work platform and services. If users disagree with the updated Terms and Conditions, they have the option to discontinue using New2Work’s services.

XI. Contact Information

At New2Work, we prioritize our users’ experience and are committed to providing exceptional support and assistance. Should you have any questions, concerns, or need support related to our platform, services, or your account, we offer several avenues for you to reach out to us. Below is the detailed contact information and guidance on how users can contact New2Work for support or inquiries.

Primary Contact Method

  • Email Support: For direct support or any inquiries, please email us at [email protected]. This is our primary channel for user support and inquiries. Our dedicated support team monitors this inbox closely and is committed to providing timely and helpful responses to your questions or concerns. When emailing us, please include:
    • Your full name and user ID (if applicable) for identification purposes.
    • A clear and detailed description of your query or issue.
    • Any relevant screenshots, documents, or information that could assist us in resolving your issue more efficiently.

Email Response Time

  • We strive to respond to all email inquiries within 24-48 hours. However, response times may vary depending on the volume of inquiries and the complexity of your request. We appreciate your patience and understanding.

Additional Support Options

  • FAQ Section: Before reaching out, we encourage users to visit our Frequently Asked Questions (FAQ) section on the New2Work platform. This section covers a wide range of common questions and issues, providing immediate answers and solutions that might address your concern without the need to wait for a response.

  • Online Support Form: For users who prefer not to use email, an online support form is available on our platform under the “Contact Us” or “Support” section. Fill out the form with your contact details and a description of your query, and our support team will get back to you as soon as possible.

Emergency Issues

  • For urgent issues impacting platform functionality or security concerns, please mark your email as “Urgent” in the subject line. Our support team prioritizes these cases to ensure prompt attention.

Feedback and Suggestions

  • At New2Work, we welcome your feedback and suggestions regarding our platform and services. If you have ideas for how we can improve or have positive feedback to share, please don’t hesitate to contact us through the email address provided above. Your insights are valuable to us and help shape the future of New2Work.

Mailing Address

  • For official correspondence, legal notices, or if you prefer to contact us by mail, please use the postal address provided on our platform. Note that response times for postal mail will be longer compared to digital communication methods.

Stay Connected

  • To stay updated on the latest New2Work news, updates, and announcements, consider subscribing to our newsletter (if available) and following us on our social media channels. These platforms provide additional avenues for communication and engagement with the New2Work community.

Your satisfaction and success on the New2Work platform are of utmost importance to us. Whether you’re seeking support, have questions, or simply wish to share your experience, our team is here to assist.

XII. Miscellaneous

This section of the Terms and Conditions addresses additional legal principles that govern the overall agreement between New2Work and its users. These miscellaneous provisions ensure clarity and fairness in the enforceability, assignment, and waiver aspects of the terms.

1. Provisions Regarding the Enforceability of the Terms

  • Severability: If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unlawful, void, or unenforceable for any reason, such provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

  • Entire Agreement: These Terms and Conditions, together with any documents expressly referred to within them, constitute the entire agreement between you and New2Work regarding your use of the platform and supersede all prior agreements and understandings, whether written or oral, concerning the subject matter hereof.

2. Assignment Clauses

  • User Assignment: You may not assign or transfer these Terms and Conditions, by operation of law or otherwise, without New2Work’s prior written consent. Any attempt by you to assign or transfer these Terms and Conditions without such consent will be null and void.

  • New2Work Assignment: New2Work may assign or transfer these Terms and Conditions, and any rights and licenses granted hereunder, at its sole discretion, without restriction. Subject to the foregoing, these Terms and Conditions will bind and inure to the benefit of the parties, their successors, and permitted assigns.

3. No Waiver Clauses

  • Failure to Enforce: The failure of New2Work to enforce any right or provision of these Terms and Conditions will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of New2Work.

  • Cumulative Rights: Except as expressly set forth in these Terms and Conditions, the exercise by either party of any of its remedies under these Terms and Conditions will be without prejudice to its other remedies under these Terms and Conditions or otherwise.

4. Amendments

  • Modification of Terms: New2Work reserves the right to modify or amend these Terms and Conditions at any time. All changes will be effective immediately upon their posting on the platform. By continuing to use the platform after such modifications or amendments have been made, you agree to be bound by such modified Terms and Conditions.

5. Governing Law

  • Jurisdiction: These Terms and Conditions and your use of the platform will be governed by and construed in accordance with the laws of the jurisdiction in which New2Work is registered, without giving effect to any principles of conflicts of law.

6. Dispute Resolution

  • Mandatory Arbitration and Class Action Waiver: As outlined in the Dispute Resolution section, certain disputes between you and New2Work may be resolved through arbitration, and you may be required to waive your right to participate in a class action lawsuit or class-wide arbitration.

These miscellaneous provisions are integral to maintaining a legally sound and operational framework for both New2Work and its users, ensuring a clear understanding of the rights, obligations, and procedures that govern the use of the platform.

XIII. EU Specific Provisions

New2Work is committed to providing services that comply with European Union (EU) regulations and directives, ensuring that users within the EU are afforded specific rights and protections in accordance with EU consumer protection laws, the General Data Protection Regulation (GDPR), and other relevant EU legislation. This section outlines the EU-specific provisions that apply to users accessing and using New2Work from within the European Union.

1. Compliance with EU Consumer Protection Laws

  • Right to Withdraw from Online Contracts: In accordance with the EU Consumer Rights Directive, EU users have the right to withdraw from online contracts (including subscriptions to services) within 14 days of the contract’s conclusion without giving any reason. To exercise this right, users must inform New2Work of their decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). If users withdraw from a contract, New2Work will reimburse all payments received from the user, including the costs of delivery (except for the supplementary costs arising if the user chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about the decision to withdraw from the contract. New2Work will carry out such reimbursement using the same means of payment as the user used for the initial transaction unless the user has expressly agreed otherwise; in any event, the user will not incur any fees as a result of such reimbursement.

2. Cross-Border Dispute Resolution Mechanisms

  • Online Dispute Resolution (ODR) Platform: The European Commission provides an Online Dispute Resolution Platform (ODR) available at http://ec.europa.eu/odr, which allows EU consumers and traders to resolve disputes related to online purchases of goods and services without going to court. New2Work users residing in the EU are encouraged to use this platform for resolving disputes.

  • Alternative Dispute Resolution (ADR) Entities: EU users may also have the option to resolve their disputes through Alternative Dispute Resolution entities. New2Work agrees to participate in dispute resolution proceedings before an ADR entity when required by EU legislation.

3. Specific Rights and Protections for EU Users

  • GDPR Compliance: New2Work adheres to the General Data Protection Regulation (GDPR), ensuring the protection of personal data and privacy of EU users. This includes rights to access, rectification, erasure, and portability of personal data; the right to withdraw consent; and the right to lodge a complaint with a supervisory authority.

  • Fair and Transparent Contracts: Terms and Conditions, including privacy policies, are provided in a clear, understandable, and easily accessible format, complying with the EU’s requirement for transparency and fairness in user contracts.

  • Protection Against Unfair Contract Terms: New2Work’s Terms and Conditions are designed to ensure that they do not create a significant imbalance between the parties’ rights and obligations to the detriment of the consumer, in accordance with the EU Directive on Unfair Contract Terms.

  • Consumer Protection in E-commerce Transactions: New2Work follows the directives related to e-commerce in the EU, providing consumers with specific information before the conclusion of the online contract, confirming the receipt of the order without undue delay, and ensuring the security of online payments and personal information.

These EU-specific provisions ensure that New2Work’s services are fully compliant with EU regulations, offering additional rights and protections to our users within the European Union. New2Work is dedicated to upholding these standards, ensuring a secure, transparent, and fair environment for all users.